MEMBERSHIP POLICY
Membership Duration
Each membership tier lasts for 3 months, providing you with ample time to access our studio facilities and services.
Membership Renewal
The renewal process is manual. You’ll need to contact us directly to renew your membership.
Membership Application
All potential members must go through an application process due to limited space. Applications are reviewed carefully to ensure we provide our community with the best experience.
Payment Policy
We only accept online payments for memberships and services.
Studio Access
Access to the studio and equipment is appointment-based. Book your sessions in advance to ensure availability.
Studio Etiquette
We kindly ask that only bottled drinks with caps be brought into the studio for safety and cleanliness.
Respect and Safeguarding Policy
At ITD, we prioritize creating a safe, respectful, and inclusive environment for our team and members. Disrespectful, abusive, or inappropriate behaviour toward our team or other members will not be tolerated. This includes verbal abuse, harassment, or conduct undermining the studio’s values.
Safeguarding is crucial, and any incidents that compromise team members' or clients' safety or comfort will be addressed promptly. Serious breaches of this policy may result in immediate membership termination and a ban from the studio.
Booking Sessions
Studio time must be booked online via our website.
Rescheduling & Cancellations
Sessions can be rescheduled if cancelled at least 24 hours in advance. Any cancellations made within 24 hours of the session will result in the loss of the session.
Session Guests & Collaborators
Members are allowed to bring one collaborator for free once a month. Additional collaborators are charged at £5 per hour, with a maximum of four attendees allowed per session.
Membership Cancellation
Cancelling your membership means you cannot request further work or book additional sessions. If you wish to continue using the studio or request further work, you’ll need to pay for services outside of the membership or reapply for membership.
Stems
Stems must be paid for if requested outside of sessions or memberships.
Mix & Mastering (Included in Memberships)
Mix and Master services are included in all memberships. We suggest allowing 3-4 hours for a standard mix and 6-8 hours for a premium mix to ensure optimal results.
Stems Submission
To avoid delays, all stems must be rendered and submitted before the session.
Additional Versions
If you need additional versions of a track, these should be requested and completed during the session. Requests made outside of sessions or memberships may cost you future session time or incur a separate fee.
Revenue Split for Productions
The revenue split for productions created by ITD depends on the individual producer. Please confirm the split with your producer before booking your session.
Photography and Videography
Photographers and videographers may be present during your session. Content captured may be used for marketing purposes by ITD Studios, showcasing the work and creativity happening within the studio.
Communication Policy
To maintain clear and professional communication, all inquiries or messages outside of booked sessions must be directed to the studio team via email at hello@inthedungeon.co.uk. Direct contact with individual team members, including engineers, through phone, text, or other platforms is strictly against policy. This ensures all questions and concerns are handled efficiently by the appropriate team members. Repeated violations of this policy may result in a review of the member’s access to certain perks or services.
Communication with Members
We communicate with members through email. For inquiries, feedback, or concerns, contact us at hello@inthedungeon.co.uk.
This updated policy is clear, and structured, and reinforces professional boundaries while addressing client concerns efficiently. Let me know if further adjustments are needed!